Frequently Asked Questions
Everything you need to know about our premium loose-leaf blends.
How should I store my loose-leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using our airtight tin canisters for optimal shelf life.
Where does TeaHaus source its tea leaves?
We source our premium leaves directly from sustainable tea gardens in regions such as Shizuoka, Darjeeling, and Fujian. We prioritize ethical farming practices and fair-trade partnerships.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Are your tea pyramids compostable?
Yes, our tea pyramids are made from plant-based, biodegradable materials and are completely plastic-free, making them safe for your home compost bin.
Can I return a tea if I don't like the flavor?
Due to the nature of food products, we cannot accept returns on opened tea. However, if you are unsatisfied with your purchase, please contact our support team within 14 days and we will do our best to make it right.
Do you offer wholesale pricing for cafes and restaurants?
Absolutely. We offer competitive wholesale rates and bulk packaging for hospitality partners. Please visit our 'Wholesale' page to submit an application and receive our current catalog.